CRM Assistant

Position: Customer Support Executive Department: Service Location: Surat Reporting To: Service Manager Job Summary: We are looking for a smart and enthusiastic fresher to join our team as a CRM Executive. The candidate will support customer relationship processes, including lead tracking, quotation follow-ups, order coordination, and after-sales service support. Key Responsibilities: • Handle customer queries and complaints via phone and email • Maintain strong relationships with existing clients • Daily performance tracking of service engineer • Coordinate with service team to resolve issues • Maintain CRM records and the customer database • Follow up on service requests and feedback • Assist with AMC tracking and renewals • Ensure timely communication with customers Qualification Requirements: • Graduate in any discipline (B.tech/B.E , B.com, BBA, BA, B.Sc., etc.) • Diploma or certification in Customer Relationship Management / Business Administration (preferred but not mandatory) • Basic knowledge of MS Office (Excel, Word, Email) • Freshers are welcome • Female Candidate preferred

• Good communication skills (Hindi and basic English) • Basic computer knowledge (MS Excel, Word, Email) • Strong coordination and follow-up skills • Customer-centric approach